Return Policy

Tumblers

Refunds and exchanges are not available for health and safety reasons. Damages due to shipping to be resolved between the courier company or post office and buyer.

Wind Spinners

-Personalized items are uniquely crafted for each customer, and therefore, returns are not accepted unless there is a defect or error on our part.
-Defects or errors include, but are not limited to, incorrect personalization, damaged goods upon receipt, or other quality issues.
2. Defective or Incorrect Products:
-In the rare event that you receive a defective or incorrectly personalized product, please contact us within 14 days of receiving your order.
-We may request photographic evidence of the defect or error to facilitate the return process.
3. Refund or Replacement:
-Upon verification of the defect or error, we will offer you the choice of a replacement or a refund.
-Refunds will be processed through the original payment method used for the purchase.
-We will not ask you to ship the defective product back.

Custom Orders

No refunds or exchanges on custom orders unless a mistake is made on our part regarding names or messages.  All custom orders will be pre-approved by the buyer before being printed.